CUSTOMER RELATIONSHIP MANAGEMENT SERVICES
- Reach More Customers
- Provide better Customer Services
Create a customer experience that will lead to phenomenal topline growth by building a customer-centric organization that enjoys strong customer relationships, makes more informed and better decisions based on real-time sales & marketing data. Take advantage of CRM Services by one of the best CRM companies in India.
WHY CRM SERVICES IS IMPORTANT
This is where Customer Relationship Management service providers come in.
The world is moving at lightning speed today and customers expect service providers to respond to their queries and feedback within seconds, or they lose interest or walk away with a negative impression of the brand. However, human beings have their limitations, and businesses must ensure that they have mechanisms in place that stop their customers from abandoning them. Plugin Head can help you manage your interactions with your customers, and design custom CRM solutions for you at affordable rates. Headquartered in Gurgaon, we bring decades of expertise with our qualified team who understand your needs and provide you with solutions that are intuitive, easy to handle and effective.
What does a good CRM service provider do?
The Plugin Heads advantage
We offer CRM application development services for everyone- whether you want to implement CRM, or upgrade your existing system, or want to adapt cloud-based CRM offerings.
You can increase sales and productivity with our custom CRM solutions. Our solutions are cost-effective and enable you to spend more time on what you do best- provide good and quick service to your customers. You can optimize interactions within your organization as well as with your customers with our CRM solutions. Plugin Head offers you end-to-end solutions, covering various communication channels like sales, marketing, social media and xRM implementation services. We can upgrade your CRM platform to be able to handle large-scale operations by designing solutions for you. Plugin Head uses predictive modeling and data mining techniques to anticipate trends and customer needs via forecasting, which helps you understand your existing customer better. You are also better positioned to deal with potential and first time customers with predictive analytics. With Plugin Head at your side, you can :
● Close more deals by being fast in your interactions.
● Follow up on interactions.
● Map loyalty levels and trends, and track lead customers.
● Increase customer satisfaction levels and enhance customer experience.
● Improve customer and employee engagement.
● Deliver a seamless experience across all contact points and business processes
Plugin Heads aims for the best, and our focus is on ROI maximization. We offer you solutions unique to your needs. You will be able to anticipate the needs and requirements of your business with our CRM solutions. This gives you a vision and plan for developing software for maintaining your client and business database and helps streamline your business processes.
CRM Solutions that We Work With
Plugin Heads offers you solutions that cover various facets of CRM:
Analytical CRM : Mapping out prominent behavioral patterns and predictions from the existing data and information gathered from various operational CRM systems is the primary objective of CRM analytics. This speeds up the decision making process for internal purposes.
Social Media Analytics: Being on social media platforms is not enough for a business, it is imperative that they use the data they collect from customer interactions to map trends, improve targeted marketing practices, fine-tune their marketing campaign and increase sales. Plugin Head can help you with social media and community analytics, which gives you useful market insights. This is very important for gauging the success of your own marketing strategy.
Customer Service Analytics: With our Customer Service Analytics solutions keep track of resolution rates, service cost analysis and service trends. This will give you useful insights that will help you give your customer a better experience, and also help you map customer loyalty.
Collaborative CRM: Today, there is a need for integrating CRM with collaborative channels to ensure that communication is smooth with everyone, when businesses are connecting with employees, vendors, suppliers and partners from all corners of the world. With Plugin Head, you can avail custom-made solutions that will help you keep in touch with your team across all locations. This is especially useful for executives and entrepreneurs who have to travel often. You can be sure that you do not miss any message with our solutions.
Social Media CRM: You can integrate social media tools to improve customer engagement with social CRM. Be it measuring customer reactions or facilitating conversations- Plugin Head helps you manage your customer interactions better so that your customer does not feel neglected. This helps you improve customer experience.
Mobile CRM : It is now necessary for businesses to be mobile. Make it possible, for your executives on the go, to engage with and update customer data via their mobile devices with our custom mobile CRM solutions. If you have a team spread across multiple locations, Plugin Head’s mobile CRM solutions provides you a flexible and convenient way to stay integrated.